Contact
Get in Touch
Questions about a treatment? Want to book a consultation or purchase skincare? We usually reply within one working day.
Hours
Monday to Saturday, 9:00 AM – 7:00 PM (UK time)
FAQs
Need help? Start here.
How can I get in touch with your team?+
Email us at support@serenovaclinic.com, or submit a message via the form on this page. We aim to reply within one working day.
What are your customer service hours?+
Monday to Saturday, 9:00 AM to 7:00 PM (UK time).
Can I speak to someone for skincare advice?+
Yes. While our products do not currently require a consultation, you are welcome to book a free virtual skincare chat with a member of our clinical team for personalised advice.
I have placed an order, when will I receive it?+
Orders are typically dispatched within 1 to 2 working days. Once shipped, you will receive a confirmation email with tracking details.
What delivery options do you offer?+
Standard tracked and express UK delivery, plus tracked delivery to most EU / EEA countries. Available options and costs for your address are shown at checkout; see our Shipping Policy for details. Read the Shipping Policy.
Can I return or exchange a product?+
Due to hygiene regulations, we cannot accept returns on opened or used skincare products. If your order arrives damaged or incorrect, please email us within 7 days and we will make it right.
Do you ship outside the UK?+
We deliver to the UK and to most EU / EEA countries. Available countries and costs are shown at checkout; see our Shipping Policy for details. CALECIM, when available, will be UK-only. Read the Shipping Policy.
What payment methods do you accept?+
Visa, MasterCard, American Express, Apple Pay and Google Pay.