Privacy Policy

Serenova Clinic ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we handle it in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Serenova Clinic is a UK-registered healthcare and skincare retailer. For data protection purposes, the data controller is Serenova Clinic. You can reach us at support@serenovaclinic.com.

What we collect

• Account & order details: name, email, phone, shipping address, order history.
• Payment data: processed securely by Stripe — we never store full card details.
• Communications: messages you send via our contact form or email.
• Usage data: basic analytics such as pages visited and device type.

How we use your data

• To process and fulfil your orders.
• To send order confirmations, shipping updates and account-related emails.
• To respond to your enquiries.
• To send marketing communications — only if you opt in. You can unsubscribe at any time.
• To improve our website and services.

Sharing your data

We share data only with trusted processors necessary to run our service: Stripe (payments), our hosting and email providers, and shipping carriers. We never sell your data.

Your rights

You have the right to access, correct, delete or export your personal data, and to object to or restrict its processing. Contact us at support@serenovaclinic.com to make a request.

Cookies

We use essential cookies to operate the site and analytics cookies to understand how it is used. You can manage cookies in your browser settings.

Retention

We keep order records for 7 years for tax purposes. Marketing data is kept until you unsubscribe.

Complaints

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.