Terms of Service

By using serenovaclinic.com (the "Site") and purchasing from us, you agree to these Terms. Please read them carefully.

About us

Serenova is a UK-based online skincare shop. Contact: support@serenovaclinic.com. Private prescribing services are in development and not currently offered.

Orders

By placing an order, you make an offer to buy the listed product at the listed price. Acceptance occurs when we send your order confirmation. Prices are in GBP and include VAT where applicable.

Payment

Payments are processed securely by Stripe. You confirm that any payment details you provide are valid and that you are authorised to use them.

Delivery

Delivery terms, dispatch times, costs and the free shipping threshold are set out in our Shipping Policy, which is the single source of truth. Delivery timeframes are estimates only. Risk in goods passes to you on delivery.

Returns

Our Refund Policy is the single source of truth for returns and refunds. In summary: unopened products in original sealed packaging may be returned within 14 days of delivery; for hygiene reasons we cannot accept returns on opened or used skincare; damaged, faulty or incorrect orders should be reported within 7 days of delivery.

Product information

We do our best to describe products accurately, but skincare results vary by individual. The information on our Site is for general guidance and is not medical advice. Consult a qualified clinician before starting a new product if you have any concerns.

Intellectual property

All content on the Site (text, images, branding) is owned by Serenova Clinic or our licensors and may not be reproduced without permission.

Limitation of liability

To the fullest extent permitted by law, Serenova Clinic is not liable for indirect or consequential losses. Nothing in these Terms limits our liability for death, personal injury caused by negligence, or fraud.

Changes

We may update these Terms from time to time. The most recent version will always be posted on this page.

Governing law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.